POSITION          : Change Management Supervisor

REPORTING TO: NOC Manager

DEPARTMENT    : Technology

PURPOSE OF THE JOB

Providing support to ensure the change management process in all operational activities and evaluating the impact of planned operational/Engineering change orders.

KEY ACCOUNTABILITIES

• Ensure the change management process in all operational activities.
• Evaluating the impact of planned operational/Engineering change orders.
• Identifying risks and developing risk mitigation tactics by involving the stake holders. (CAB Initiator)
• Identifying and managing anticipated resistance to change.
• Recording all the change orders SWAN tool with appropriate closure comments.
• Maintaining the distribution list with respective stake holders and communicating them.
• Collecting relevant KPI data before and after each change order and record any deviations.
• Defining success metrics and measuring performance against these.
• Providing reporting and other updates to management and project teams.

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Minimum Requirements

• Bachelor’s degree in Science/information technology, engineering, or a related field.
• At least three years’ experience working in network/Technology service management, or a similar role.
• Strong knowledge on Telecom fundamentals and IT networks.
• Experience working on various monitoring tools related to IT systems such as SolarWinds, Centreon, NMS, Incident management tools.
• Excellent communication and interpersonal skills and ability to collaborate with team members, also other peer departments.
• Ability to analyze Incidents, customer complaints and KPIs to understand the route cause and develop a plan to stop reoccurrence.
• Strong problem solving, analytical, and ready to work any time whenever necessitates.

JOB SPECIFIC COMPETENCIES

• Proficient in operating Desktop tools
• Network and IT Architecture
• Networks, IT and services security
• Non-real time analysis
• Crisis management
• Change management
• Incident management
• Resolving complex incidents
• Communication skills
• Performance analysis
• Service management
• Team working

To apply:

Please submit via email your letter of application along with your recent curriculum vitae as well as copies of your academic credentials to hr.olr@orange.com

Due to the urgency of the role, interviews will be done on a rolling basis.

Deadline for receipt of applications: October 21, 2022 at 5:30 p.m.

Please note the following:

• Only short-listed candidates will be contacted

• Female applicants are highly encouraged to apply.